Skydio is looking for a Field Support Representative (Remote - EMEA).

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial transportation. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, and operational excellence to empower a broader, more diverse audience of drone users - from first responders to insurance claims adjusters, utilities, and more!

About The Team

The Customer Success team is a growing international team that provides the broader organisation and their customers with enablement services to ensure that their customers can get the most value out of their Skydio UAS solutions. Reporting to the VP of Mission Success Global Government team, the Field Support Representative will primarily interface with the Global Government sales team, Customer Support and Program Management to support their International Defence and Government customers.

About The Role

They are looking for a highly-motivated and technical individual with UAS experience who is comfortable interfacing with Defence and Government customers as well as other Federal and marque enterprise customers to provide best-in-class onsite and remote technical and logistics support. By taking ownership of customer relationships in the field and collecting feedback, you will be a trusted partner and liaison between Program Management, Product, Support and Engineering. You will advise both Skydio and the Customer, expediting the product feedback communication loop and helping manage the customer technical enablement, troubleshooting, repair and maintenance workstreams.

How You’ll Make An Impact

  • Work closely with internal teams to become an expert on Skydio’s products, processes, specifications, and product roadmap.
  • Develop field support processes that define and accelerate their escalation and debugging workflows.
  • Reduce the number of technical escalations into engineering groups by developing effective triage and resolution techniques.
  • Develop and maintain an advanced level of proficiency in product enablement and troubleshooting by becoming a certified Skydio UAS Operator and Trainer.
  • Provide on-the-job (OJT) training to customers in the areas of maintenance and operation techniques relevant to the repair of UAS aircraft and equipment, including associated test equipment, with special attention given to adjustment, calibration, spares recommendation, trouble-shooting and inspection methods.
  • Work to develop or improve written inspection procedures, drawings and other instructions to perform and help customers inspect and maintain their fleets.
  • Provide on-site company representation and technical support to customers and initiate corrective actions for maintenance, repair and replacement issues.

What Makes You a Good Fit

  • Ability to travel up to 75%+ throughout Europe, Middle East and Africa.
  • 3+ years experience as a Field Support Representative operating on, repairing and maintaining UAS (Unmanned Aircraft Systems) for large clients, preferably with government or military customers.
  • Adept at technical troubleshooting, problem-solving, and are familiar with triage and escalation workflows.
  • Assertive self-starter with excellent interpersonal and written communication skills.
  • OCONUS (deployed) military experience is strongly preferred.
  • Familiarity with RMA, spares, logistics or other repair workflows is preferred.
  • Experience in Linux operating systems is preferred.
  • Experience with military standard maintenance practices is preferred.
  • Existing or prior security clearance is preferred.
  • Creative thinking with the ability to multitask.
  • Unwavering professionalism.

Compensation Range: The annual base salary range for this position is $60,775 - $82,225 EUR *location dependent. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. In addition to base salary, Skydio full-time employees are eligible to enrol in their benefit plans and take advantage of a variety of incentives and stipends.