Zipline’s standard of care is simple: be reliable, all the time, and treat every customer delivery as though it is meant for someone you love. Whether you are testing new hardware, developing software, packing an order, or repairing an aircraft, you are a critical link in the chain. There is no work at Zipline that doesn’t connect to this journey. When every one of us, at every step, does our best, only then can we lay our heads on our pillows at night and feel good about the way we showed up.